Privacy Policy

Introduction

This Privacy Policy explains how Seacoast Climb ("we," "us," or "our") collects, uses, and handles information when you visit seacoastclimb.com or interact with the forms, bookings, waivers, and services connected to this website. This policy covers information we receive directly through this site as well as information made available to us through the third-party platforms we link to and embed. It does not describe the separate practices of those third-party providers, which are governed by their own policies.

Information We Collect

Information you submit through forms

When you use our contact form, you provide details such as your name, email address, phone number, and the message content you choose to share. This information is submitted so we can read and respond to your inquiry. The contact form is delivered through a third-party form provider and is not stored directly on our website.

Information connected to bookings, memberships, and purchases

Many links on this website open booking, membership, day-pass, gift card, and program pages hosted by Rock Gym Pro. When you use those pages, you may provide details such as your name, contact information, payment information, and reservation selections. This information is submitted to and processed by Rock Gym Pro, not directly to Seacoast Climb through this website. Rock Gym Pro then makes relevant account and booking information available to us so we can provide and administer the services you requested. How Rock Gym Pro collects and processes this information is governed by its own practices and privacy policy.

Waiver information

Our waiver links direct you to Smartwaiver, where participants (or a parent or legal guardian for minors) complete and sign an electronic waiver. The details you enter there, including name, contact information, and signature data, are collected and stored by Smartwaiver. We receive access to completed waiver records through Smartwaiver so we can confirm participation eligibility. Smartwaiver's handling of that information is governed by its own privacy policy.

Technical and usage information

Our website and its analytics tools may collect technical and usage information automatically, including:

• Browser type and device information
• Pages and features you visit on this site
• Approximate location derived from IP address and similar signals
• General information about how visitors find and use the site

This usage information helps us understand how the website is used so we can maintain and improve it. Some of this information may be associated with identifiers such as cookies or device identifiers, and we do not represent that all analytics information about your visits is fully anonymous.

How We Use Information

We use the information we collect to:

• Respond to your questions and requests submitted through our contact form
• Administer bookings, memberships, day passes, gift cards, and programs that you request through our connected providers
• Communicate with you about your reservations, membership, or the services you signed up for
• Operate and protect this website and resolve technical issues
• Understand how visitors use the website and improve its content

Submitting an inquiry or completing a booking is for the purpose of responding to you or providing the requested service. It is not treated as automatic consent to receive marketing or promotional messages. If we send promotional communications, we do so only where you have separately requested them or where we have an existing relationship that supports it, and you can opt out using the instructions in those messages where available.

Cookies and Google Analytics

This website uses cookies and similar technologies. Cookies are small files stored on your device that help the site function and help analytics tools recognize returning visitors and devices. You can control or delete cookies through your browser settings, and most browsers let you block third-party cookies or decline cookies altogether. Blocking cookies may affect how some features work.

We use Google Analytics to understand how visitors use this website. Google Analytics collects usage information such as the pages visited, time on site, and referral sources, and may use cookies and device identifiers to do so. The information Google Analytics collects is processed by Google under its own policies, and we do not represent that it is fully anonymous or that visitor IP addresses are never used by Google's services. To learn more about how Google uses information from websites that use its services, see How Google uses information from sites or apps that use its services.

Google offers a browser add-on that lets you opt out of Google Analytics measurement on the sites you visit. Note that this add-on only affects Google Analytics tracking, not other cookies or tracking technologies, and it must be installed in each browser you use. You can find it at the Google Analytics Opt-out Browser Add-on page. Browsing this website alone is not treated as consent to any particular use of cookies or analytics.

Service Providers and Sharing

To operate this website and provide our services, we use and link to several third-party providers. We share or make available information with these providers only as needed to deliver the services you request. Their handling of your information is governed by their own terms and privacy policies. Seacoast Climb remains responsible for the information it receives through these providers and for handling it in line with this policy.

• Rock Gym Pro — powers booking, memberships, day passes, gift cards, and program sign-ups, and hosts the embedded member-change form. Information you enter there is processed by Rock Gym Pro and shared with us to administer your account and services.
• Smartwaiver — hosts the electronic waiver. Waiver details you submit are collected by Smartwaiver and made available to us for participation eligibility.
• Form and communications provider — delivers our contact form and related messaging. Information you submit through the form is handled by this provider and forwarded to us.
• Google — provides Google Analytics for website usage measurement.

This website also includes embedded content that loads directly from third parties, which is different from an ordinary link that takes you to another site:

• A Google Maps map is embedded on the Contact page, which may allow Google to set cookies and collect information about the map's use.
• A third-party reviews widget is embedded on the homepage to display reviews, which may allow that provider to set cookies or collect information about how the widget loads.

Because this content loads from those providers, your interaction with it is subject to their privacy practices. Ordinary links that simply take you to another website are not embedded content and do not load from that site while you are here.

We do not knowingly sell personal information. Whether any of our providers engage in "sale" or "sharing" as those terms are defined under certain privacy laws is governed by each provider's own policy and should be confirmed directly with that provider if it matters to you.

Children and Youth Programs

Seacoast Climb offers youth programs, and registrations and waivers for minors are generally completed by a parent or legal guardian on the child's behalf. Information about a child that is supplied by a parent or guardian in this way is treated as information submitted by the adult for the purpose of enrolling the child in a program.

This website is not directed at collecting information directly from children. If you believe a child has submitted information to us directly through this website without a parent or guardian's involvement, please contact us at hello@seacoastclimb.com so we can look into it. We do not claim specific legal compliance with children's privacy laws such as COPPA on the basis of submission instructions alone; if you have questions about information submitted by a child, please reach out and we will review the situation.

Retention and Security

We keep information for as long as needed to provide the services you requested, maintain accurate records, meet legal or contractual obligations, and resolve any disputes that may arise. We do not set fixed retention periods here, and how long particular information is kept can depend on the type of information, the service involved, and legal requirements. Some information is held by our providers under their own retention practices.

We take reasonable measures to protect the information we handle, but no website, system, or transmission can be guaranteed to be completely secure. We do not claim that specific technical safeguards are in place beyond what our providers implement, and we cannot guarantee the security of information once it is processed by third-party platforms.

Your Choices and Requests

You can manage cookies through your browser settings and use the Google Analytics opt-out add-on described above. To request access to, correction of, or deletion of information you have submitted to us, contact us using the details below. We will consider your request in line with applicable law and our legitimate recordkeeping needs; we may not be able to delete information we are required to keep, and some requests may need to be directed to the provider that holds the information. We do not promise a specific response deadline.

External Links

This website contains links to external sites for your convenience, such as social media profiles and partner pages. We are not responsible for the content, security, or privacy practices of websites we do not operate. Following a link or using an embedded service is subject to that provider's own policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. We encourage you to review this page periodically.